Refund Policy

By initiating a service booking with Dainik Care, you acknowledge that you have carefully read and voluntarily agreed to our full Refund Policy. Your decision to proceed with the booking constitutes a legally binding agreement to all terms, including the 24-hour review window and the non-refundable nature of installed technical components. We ensure that our policies are fully transparent to protect both the customer and the service provider.

Eligibility for Refund & Technical Review

At Dainik Care, we are committed to delivering high-quality repair solutions. To maintain fairness and transparency, customers are eligible to request a refund within a strict 24-hour window following the official completion of the service. This eligibility ensures that any immediate technical discrepancies or service-related dissatisfaction is addressed promptly by our support team.

Service Fee Refund Policy

At Dainik Care, refunds are exclusively applicable to the technical service (labor) charges, subject to a formal approval process. Eligibility for a labor fee refund is strictly evaluated based on specific service discrepancies, including incomplete service delivery, an demonstrably incorrect diagnosis by our technician, or if the service provided does not align with the initially agreed-upon technical requirements. Each claim undergoes a thorough internal audit to ensure a fair and transparent resolution for our customers.

Spare Parts & Material Policy

At Dainik Care, we prioritize the use of high-quality components for all repairs. Please note that any spare parts, electronic components, or materials utilized during the service are strictly non-refundable once they have been installed and the appliance has been tested for functionality. Upon the successful completion of the service and full settlement of the invoice, the legal ownership of such parts transfers to the customer. We encourage our clients to verify the quality and performance of all replaced components before final payment to ensure complete satisfaction.

30-Day Limited Service Warrant

At Dainik Care, we stand behind the quality of our technical expertise. We offer a limited 30-day service warranty specifically covering the original fault addressed during the initial visit. If the same technical issue recurs within this 30-day window from the date of service, we are committed to providing a complimentary re-service (labor only) to rectify the problem.

Please note the following warranty conditions:

Component Costs:While our technical labor is covered under this warranty, any additional or replacement spare parts required during the re-service will remain fully chargeable.

Warranty Void Conditions: This limited warranty shall not be applicable in cases of accidental physical damage, appliance misuse, overloading, or severe electrical fluctuations at the service site.

External Technical Intervention & Warranty Voidance: To maintain the integrity of our service guarantee, the warranty becomes null and void if the appliance is accessed or repaired by any third-party technician or unauthorized professional after our service visit.

Cancellation & Visiting Fee Policy

At Dainik Care, we understand that plans can change. Customers are permitted to cancel or reschedule their service bookings at least 6 hours prior to the scheduled appointment time without any penalty. To provide a customer-friendly experience, we do not levy any visiting charges if a booking is managed within this timeframe, ensuring that our clients have full flexibility for their appliance repair needs.

However, to maintain the efficiency of our technician network and respect their dedicated time slots, repeated cancellations without prior notification or "No-Show" instances may impact the priority of your future bookings. We strive to provide timely service to all residents in our operational areas, and we encourage our customers to communicate any changes early to help us optimize our professional service delivery.

No-Show & Last-Minute Cancellation Policy

At Dainik Care, we value the time and effort of our technicians. If a service is cancelled at the time of the technician's arrival or without prior notice, no additional service fee will be charged. However, repeated “No-Show” or last-minute cancellations may affect the priority of future bookings, helping us manage our technician network efficiently. We encourage customers to communicate changes in advance to ensure smooth and timely service for everyone.

Structured Refund Process

At Dainik Care, we ensure a fair and systematic approach to all refund claims. To initiate a refund request, customers must contact our dedicated support team within the 24-hour eligibility window following service completion. To expedite the technical audit and validation process, customers are required to provide the following documentation:

Booking Details: A valid service ID or official invoice copy from the Dainik Care platform.

Issue Description: A detailed explanation of the technical discrepancy or service-related concern.

Supporting Proof: Relevant photographs or video evidence of the appliance issue (if requested by our technical audit team) to verify the claim's authenticity.

Mode of Refund & Processing

To ensure secure and transparent financial transactions, all approved refunds at Dainik Care are processed exclusively through the original payment method used during the initial booking. Whether the payment was made via UPI, Credit/Debit Card, or Net Banking, the credited amount will be returned to the same source to maintain a clear audit trail. Please note that the standard processing time for the refund to reflect in your account depends on the respective bank's or payment gateway's internal policies.

Company Rights & Final Decision Authority

At Dainik Care, we maintain the highest standards of service integrity. The company strictly reserves the right to review, audit, and finalize all refund requests based on a comprehensive evaluation of internal technical verifications, technician logs, and digital service records. Our decision-making process is designed to be fair and transparent, ensuring that every claim is validated against our official service protocols and environmental site conditions at the time of repair.

Contact Information & Support

At Dainik Care, we prioritize clear communication and customer satisfaction. For any questions regarding our service policies, refund requests, or technical support, please reach out to our official channels. We are committed to addressing your concerns promptly and maintaining full transparency in all our business interactions.

Customer Helpline: 7055880880

Official Support Email: dainikcare@gmail.com